“Prompt and excellent service.”

“Service excellence i.e in going the extra mile to find out further on system record and advise accordingly for subsequent action to check if system has updated record. I was looking to procure Covid-enhanced travelling insurance and didn't realize there were complications in the insured name-sequence as an issue to be accepted by the system. The agent, KwokWah, searched through the existing old record in the system and discovered the discrepancies. He advised me accordingly including the subsequent actions to be followed up from my side post travelling. He extended his assistance without thinking twice and guided me until the full inception of the policy. It was a relief with his help considering the short turnaround time to procure the policy. I'm grateful for his help and his uncalculative personality to lend me the helping hand in time of need. Thank you for your service excellence !”

“Providing a comprehensive summary of the relevant options. Kwok Wah has been very helpful with providing a comprehensive summary of the relevant travel insurance options that would suit our needs, and making a recommendation of the option best suited for us. He is also prompt with helping us to complete the payment process and making sure we have the relevant emergency contact number.”